Troubleshooting

Basic troubleshooting steps for most iPad issues
Whenever an iPad is not working correctly, please try the following steps before submitting a ticket to tech help: Close/quit the app and then reopen it. ...
Thu, 29 Nov, 2018 at 12:59 PM
How does one perform a "hard reset" on an iPad?
A "hard reset" should only be performed on an iPad when it is not working properly and all other potential solutions have not worked. To perform t...
Thu, 29 Nov, 2018 at 12:29 PM
Google Classroom app losing or failing to save student work
Carondelet Catholic School is aware that some middle school students are periodically having problems with Google Classroom. Because the issue appears to be...
Mon, 25 Mar, 2019 at 12:28 PM
Wakelet doesn't open links (browser on iPad)
Wakelet has been experiencing issues with their local platform on iPad browser. Please install the iPad app available via Self Service: Open Self Servic...
Thu, 7 Jan, 2021 at 12:19 PM